Refund policy
KIONCO offers a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Return Conditions
To be eligible for a return, the item must:
-Be in the same condition as received
-Be unused and in its original packaging
-Include the receipt or proof of purchase
To initiate a return, please contact us at: 📧 contact@kionco.com
Returns sent without prior approval will not be accepted.
Return Process
Once your return request is approved, you will receive detailed return instructions by email to send your item back.
All return requests must be submitted by contacting our customer support team in advance. Returns sent without prior approval will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
KIONCO does not provide prepaid return labels. We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
However, if your item is defective, damaged, or incorrect, KIONCO will fully cover the return shipping costs and provide a prepaid return label.
No restocking fees will be charged on approved returns.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at contact@kionco.com so we can assist you promptly.
Non-Returnable Items
Returns may not be accepted in the following cases:
-Items returned used, damaged, or incomplete
-Missing original parts or accessories
-Return requests submitted after 30 days from delivery
-Damage caused by misuse, improper handling, or unauthorized modifications
Exchanges
KIONCO accepts exchanges. Once your return is approved, we can assist you with a replacement or exchange item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved:
-Refunds are issued to the original payment method
-Processing time: within 10 business days
-No restocking fees applied
Please note that banks or payment providers may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
contact@kionco.com
+15125729635
Business Address:
2021 Guadalupe Street
Suite 260
Austin, TX 78705
United States